Returns Policy

Last Updated: 01-01-2024

At BioBonizio, we strive to provide our customers with high-quality food and drinks that meet their expectations. Due to the perishability of our products, we understand that returns may be necessary in exceptional cases.

1. Exceptions for Returns:
   • Returns of food and drinks will only be accepted in exceptional cases attributable to the company, such as:
     • Products received in a spoiled or damaged condition directly resulting from our manufacturing or packaging process.
     • Incorrect items shipped by our team.
   • We conduct meticulous quality checks on all our products to ensure they meet the highest standards.
2. Responsibility for Damaged Packages:
   • If the package containing your order is damaged during transit by the courier, the responsibility for the damage lies with the courier company.
   • We will assist you in filing a claim with the courier for reimbursement or replacement of the damaged items.
3. Customer Satisfaction Guarantee:
   • We are committed to providing excellent customer service and will always strive to meet your needs in the best way possible.
   • If you encounter any issues with your order, please contact us immediately. Our customer support team will work diligently to address your concerns and find a satisfactory solution.
4. How to Initiate a Return:
   • If you believe your situation qualifies for a return, please contact our customer support team within 7 days of receiving your order.
   • Provide detailed information about the issue, including photos if applicable, to help us assess the situation and determine the appropriate course of action.
5. Refund or Replacement:
   • Depending on the circumstances, we may offer a refund, replacement, or store credit for the returned items.
   • Refunds will be issued to the original payment method used for the purchase.
6. Return Shipping:
   • If a return is authorized, we will provide instructions on how to return the items to us.
   • Customers may be responsible for return shipping costs unless the return is due to an error on our part.
7. Final Decision:
   • BioBonizio reserves the right to make the final decision on all returns, exchanges, and refunds.

By choosing BioBonizio, you are placing your trust in us, and we are committed to ensuring your satisfaction with our products and services. Thank you for your understanding and cooperation.

Contact Us

If you have any questions or concerns about this Returns Policy or our other practices, please contact us at policy@biobonizio.com